Category: Trade Main

Trade & Consumer Affairs’ Mission Statement

To promote trade and local industry and to protect the consumer in order to improve the standard of living of all Nevisians and to stimulate economic growth.

Vision 

To create an environment where suppliers, retailers, and consumers can communicate effectively and comfortably through services that will benefit all and allow the island of Nevis to develop and prosper.

Aim

To foster a commercial environment that is conducive to the fulfillment of the government’s policy commitment to eradicating poverty and to improve the quality of life of consumers through the promotion of consumer awareness, rights and protection.

Objective 

To ensure that consumers benefit from trade arrangements, local, regional, as well as international, and get maximum value for dollar spent, and are treated fairly and respectfully.

 

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Responsiblities of the Consumer Affairs Department
  • Handle and Attempt to resolve complaints.
  • Monitor prices of goods and services.
  • Educate consumers, suppliers and retailers on their rights and obligations.
  • Monitor the compliance with the Consumer Affairs Act.
  • Encourage better business practices.

Consumer’s Corner

WHO IS A CONSUMER?

The “consumer” is the final user of a product (good or service). EVERYONE is therefore a consumer since everyone uses goods and services.

CONSUMER RIGHTS
  • The Right to receive truthful and honest information about goods and services which are purchased.
  • The Right to choose between products of different quality, quantity and price.
  • The Right to choose a level of quality and performance equal to the price which he/she is prepared to pay.
  • The Right to safe goods and services.
  • The Right to expect that household products and children’s toys are not faulty.
  • The Right to be heard and seek re-dress.
  • The Right to consumer education.
  • The Right to a healthy and sustained environment.
CONSUMER RESPONSIBILITIES
  • The Responsiblility to shop carefully and wisely.
  • The Responsibility to understand the terms of sale.
  • The Responsibility to read ALL labels carefully and follow instructions.
  • The Responsibility to get guarantees in writing.
  • The Responsibility to save receipts.
  • The Responsibility to ask questions at the point of sale.
  • The Responsibility to keep informed about new products.
  • The Responsibility of carrying out transactions in a business like manner; such as reporting unsatisfactory products to retailers and manufacturers.
  • The Responsibility to take action when treated unfairly by a retailer of manufacturer.
  • The Responsibility to seem the best value for money.
BECOME A WISE SHOPPER
  • Think smart and act responsibly.
  • Don’t shop on impulse, always think before you buy. Ask yourself, “Do I really NEED this or is it just a WANT?
AREAS OF CONCERN IN RELATION TO CONSUMERS
  • Warranties
  • Unfair contract terms
  • Unfair trade practices
  • Product liability
  • Consumer safety
  • Recall of goods
  • Bureau of consumer affairs
  • Resolution of disputes
THE CONSUMER AFFAIRS ACT 2003-9

The Act provides the rights and obligation of consumers, sellers and suppliers of goods and services: and to provide for related or incidental matters.

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