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Consumer’s Corner

WHO IS A CONSUMER?

The “consumer” is the final user of a product (good or service). EVERYONE is therefore a consumer since everyone uses goods and services.

CONSUMER RIGHTS
  • The Right to receive truthful and honest information about goods and services which are purchased.
  • The Right to choose between products of different quality, quantity and price.
  • The Right to choose a level of quality and performance equal to the price which he/she is prepared to pay.
  • The Right to safe goods and services.
  • The Right to expect that household products and children’s toys are not faulty.
  • The Right to be heard and seek re-dress.
  • The Right to consumer education.
  • The Right to a healthy and sustained environment.
CONSUMER RESPONSIBILITIES
  • The Responsiblility to shop carefully and wisely.
  • The Responsibility to understand the terms of sale.
  • The Responsibility to read ALL labels carefully and follow instructions.
  • The Responsibility to get guarantees in writing.
  • The Responsibility to save receipts.
  • The Responsibility to ask questions at the point of sale.
  • The Responsibility to keep informed about new products.
  • The Responsibility of carrying out transactions in a business like manner; such as reporting unsatisfactory products to retailers and manufacturers.
  • The Responsibility to take action when treated unfairly by a retailer of manufacturer.
  • The Responsibility to seem the best value for money.
BECOME A WISE SHOPPER
  • Think smart and act responsibly.
  • Don’t shop on impulse, always think before you buy. Ask yourself, “Do I really NEED this or is it just a WANT?
AREAS OF CONCERN IN RELATION TO CONSUMERS
  • Warranties
  • Unfair contract terms
  • Unfair trade practices
  • Product liability
  • Consumer safety
  • Recall of goods
  • Bureau of consumer affairs
  • Resolution of disputes
THE CONSUMER AFFAIRS ACT 2003-9

The Act provides the rights and obligation of consumers, sellers and suppliers of goods and services: and to provide for related or incidental matters.

Sports’ Mission Statement

To provide quality experiences to individuals of all ages and abilities, through instruction in basic skills required to be successful in the major sporting disciplines and to develop positive characteristics of integrity, good sportsmanship, character, commitment and competitive desires in athletes.

Function
  • Coordinate coaching and physical training at all levels in the major sporting disciplines.
  • Facilitate training programs for sport administrators, teams and officials.
  • Provide financial and technical support to Sports Council and Associations.
  • Coordinate the construction, use, upgrade and maintenance of recreational facilities.
  • Develop sporting partnership through participation in competitions locally, regionally and internationally.
  • Upgrade the sports museum as necessary.
  • Promote sports tourism as an economic activity.
Vision

To create an enabling environment conducive to the development of all sports through. improvement of infrastructure, coaching and training, sports administration and sports tourism.

Sustainable priorities
  • Design and implement technical and physical training programs for all national teams.
  • Organize competitions at the school and community levels to sharpen the skills of our athletes.
  • Upgrade and maintain existing recreational facilities and construct new ones as necessary and establish appropriate policies for their usage.
  • Conduct workshops/seminars for sports officers, associations, officials and teams to improve t heir management and organizational skills.
  • Coordinate the delivery and monitoring of all aspects of the specific sporting discipline through a centralized body referred to as a Sports Council.
  • Foster linkages between sports and tourism as part of the economic development process.

Social Services’ Mission Statement

To create and implement programs, and offer services that will promote the ongoing improvement of the well being of the society.

Funtions
  • Provide counseling services to the General Public.
  • Provide support services to troubled juveniles and families.
  • Raise the level of awareness of gender related issues.
  • Provide support services for persons experiencing crises arising from personal or natural disasters with the view to assisting them back to self-sufficiency.
  • Welfare assistance to economically disadvantaged persons in society.
  • Initiate projects/programs (long and short term) to foster the development of positive attitudes with respect to family, gender, youth and the aged community.
  • Create and maintain services geared to improve the quality of life of the           elderly.
  • Provide support and cooperation to other Departments and Ministries whose activities/programs are complementary/supplementary to the effectiveness of the department.
  • To assist youth groups with technical and other support for the achievement of their objectives.
  • Develop appropriate programs and projects towards achieving the overall advancement of youth.
  • Commemorate internationally recognized days which focus on youth, the elderly, gender and the family as a unit.
  • Keep relevant and accurate statistics which would assist in evaluating the provision of existing services, serve as information for the General Public and inform the Government’s plan for future social change and development.
  • Research and inform on innovations in social services delivery and social work.
Vision

To impact Nevisian society with programs and services to the extent where social well being is achieved and maintained.

SUSTAINABLE PRIORITIES

  • Formulate and maintain effective social programs at each Department Division level.
  • Monitor and control cash and in kind assistance that would prevent dependency on such services and promote self sufficiency among our clients when this is possible.
  • Keep accurate and consistent statistics of social services delivered.
  • Access training for all staff members.
  • Motivate staff to achieve high level of performance.
  • Concentrate on an integrated approach to interdepartmental planning and delivery of programs.
  • Maintain national, regional and international collaborations which would enhance our service delivery.
Values

The Social Development Department is committed to:

  • Quality Service: We strive to provide quality programs and services that would positively impact the lives of our clients.
  • Confidentiality:  We are committed to treating clients’ information and exchanges with confidentiality to the extent where we can legally and morally do so.
  • Innovation:  To devise new methods of service and program delivery when this is necessary and to keep abreast of regional innovations in social service practices.
  • Teamwork:  We foster and encourage teamwork and recognize that it is critical to the functioning of each division and the department as a whole.
  • Multi-disciplinary Approach to Social Service Delivery:  We endeavor to practice this approach, cognizant of our limited resources, and recognizing the value and  of soliciting the input and services of other professionals in our field if we are to provide our clients with the best possible service.
  • Responsibility:  Each officer is empowered to fulfill their responsibilities.
  • Performance:  Each officer knows what their responsibilities are and are aware of the expected desired results.  Performance evaluation will focus on their knowledge of their duties and the expected results they should achieve.
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