WHO IS A CONSUMER?
The “consumer” is the final user of a product (good or service). EVERYONE is therefore a consumer since everyone uses goods and services.
- The Right to receive truthful and honest information about goods and services which are purchased.
- The Right to choose between products of different quality, quantity and price.
- The Right to choose a level of quality and performance equal to the price which he/she is prepared to pay.
- The Right to safe goods and services.
- The Right to expect that household products and children’s toys are not faulty.
- The Right to be heard and seek re-dress.
- The Right to consumer education.
- The Right to a healthy and sustained environment.
- The Responsibility to shop carefully and wisely.
- The Responsibility to understand the terms of sale.
- The Responsibility to read ALL labels carefully and follow instructions.
- The Responsibility to get guarantees in writing.
- The Responsibility to save receipts.
- The Responsibility to ask questions at the point of sale.
- The Responsibility to keep informed about new products.
- The Responsibility of carrying out transactions in a business-like manner; such as reporting unsatisfactory products to retailers and manufacturers.
- The Responsibility to take action when treated unfairly by a retailer of manufacturer.
- The Responsibility to seem the best value for money.
BECOME A WISE SHOPPER
- Think smart and act responsibly.
- Don’t shop on impulse, always think before you buy. Ask yourself, “Do I really NEED this or is it just a WANT?
AREAS OF CONCERN IN RELATION TO CONSUMERS
- Unfair contract terms
- Unfair trade practices
- Product liability
- Consumer safety
- Recall of goods
- Bureau of consumer affairs
- Resolution of disputes
THE CONSUMER AFFAIRS ACT 2003-9
The Act provides the rights and obligation of consumers, sellers and suppliers of goods and services: and to provide for related or incidental matters.