WHO IS A CONSUMER?

The “consumer” is the final user of a product (good or service). EVERYONE is therefore a consumer since everyone uses goods and services.

CONSUMER RIGHTS

• The Right to receive truthful and honest information about goods and services which are purchased.
• The Right to choose between products of different quality, quantity and price.
• The Right to choose a level of quality and performance equal to the price which he/she is prepared to pay.
• The Right to safe goods and services.
• The Right to expect that household products and children’s toys are not faulty.
• The Right to be heard and seek re-dress.
• The Right to consumer education.
• The Right to a healthy and sustained environment.

CONSUMER RESPONSIBILITIES

• The Responsibility to shop carefully and wisely.
• The Responsibility to understand the terms of sale.
• The Responsibility to read ALL labels carefully and follow instructions.
• The Responsibility to get guarantees in writing.
• The Responsibility to save receipts.
• The Responsibility to ask questions at the point of sale.
• The Responsibility to keep informed about new products.
• The Responsibility of carrying out transactions in a business-like manner; such as reporting unsatisfactory products to retailers and manufacturers.
• The Responsibility to take action when treated unfairly by a retailer of manufacturer.
• The Responsibility to seem the best value for money.

BECOME A WISE SHOPPER

• Think smart and act responsibly.
• Don’t shop on impulse, always think before you buy. Ask yourself, “Do I really NEED this or is it just a WANT?

AREAS OF CONCERN IN RELATION TO CONSUMERS

• Warranties
• Unfair contract terms
• Unfair trade practices
• Product liability
• Consumer safety
• Recall of goods
• Bureau of consumer affairs
• Resolution of disputes

THE CONSUMER AFFAIRS ACT 2003-9

The Act provides the rights and obligation of consumers, sellers and suppliers of goods and services: and to provide for related or incidental matters.