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Consumer’s Corner – NIA

Consumer’s Corner

WHO IS A CONSUMER?

The “consumer” is the final user of a product (good or service). EVERYONE is therefore a consumer since everyone uses goods and services.

CONSUMER RIGHTS
  • The Right to receive truthful and honest information about goods and services which are purchased.
  • The Right to choose between products of different quality, quantity and price.
  • The Right to choose a level of quality and performance equal to the price which he/she is prepared to pay.
  • The Right to safe goods and services.
  • The Right to expect that household products and children’s toys are not faulty.
  • The Right to be heard and seek re-dress.
  • The Right to consumer education.
  • The Right to a healthy and sustained environment.
CONSUMER RESPONSIBILITIES
  • The Responsiblility to shop carefully and wisely.
  • The Responsibility to understand the terms of sale.
  • The Responsibility to read ALL labels carefully and follow instructions.
  • The Responsibility to get guarantees in writing.
  • The Responsibility to save receipts.
  • The Responsibility to ask questions at the point of sale.
  • The Responsibility to keep informed about new products.
  • The Responsibility of carrying out transactions in a business like manner; such as reporting unsatisfactory products to retailers and manufacturers.
  • The Responsibility to take action when treated unfairly by a retailer of manufacturer.
  • The Responsibility to seem the best value for money.
BECOME A WISE SHOPPER
  • Think smart and act responsibly.
  • Don’t shop on impulse, always think before you buy. Ask yourself, “Do I really NEED this or is it just a WANT?
AREAS OF CONCERN IN RELATION TO CONSUMERS
  • Warranties
  • Unfair contract terms
  • Unfair trade practices
  • Product liability
  • Consumer safety
  • Recall of goods
  • Bureau of consumer affairs
  • Resolution of disputes
THE CONSUMER AFFAIRS ACT 2003-9

The Act provides the rights and obligation of consumers, sellers and suppliers of goods and services: and to provide for related or incidental matters.

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